Return & Refund Policy
PetHouz wants customers to receive the correct product and size. Please review the following return and refund process.
1. Store Visit Required
To return a product, the customer must visit/reach a PetHouz physical store directly with the product and relevant purchase details.
2. Return Eligibility
Return or exchange eligibility is checked at the store. Products should be unused, in original condition and accompanied by original packaging and purchase proof where applicable.
3. Non-Returnable Products
Opened, used, consumed, hygiene-sensitive or otherwise non-resalable products may not be eligible for return or exchange.
4. Refunds
Any eligible refund is handled after the store inspects and accepts the returned product. The applicable refund method and timing depend on the original payment and the return decision.
5. Exchanges
6. Contact
Email: thepethouz@gmail.com
Phone: +91 78370 00010